Terms of Service

What Raay does

Raay gives your shop a web page and a printable QR code. Customers scan it to call you, message you on WhatsApp, review you on Google, follow you on social media, see your Wi-Fi password, menu and offers, get directions and pay you by UPI. You can edit the page from your dashboard and see how many people scan and tap.

Free trial and plans

• New shops get a 14-day free trial with every feature.
• Plans: Monthly ₹349, Yearly ₹1,999, 5 years ₹5,999, paid in advance. Prices are shown on our website and may change for future periods; we'll tell you before a change affects you.
• Paying before your plan ends adds the new period after your current end date, so you never lose days.
• Plans don't renew or charge you automatically. You renew by paying for the next period.

If you don't renew

• Your page keeps working fully for 15 days after your plan ends.
• After that it shows only your shop's name, Call and Directions until you renew. Nothing is deleted.
• Your QR code keeps working throughout.

Refunds

You can cancel at any time by not renewing. Because the trial lets you try everything first, payments for a plan period are generally non-refundable once that period has started. If Raay fails to provide the service because of a problem on our side, or where the law requires it, we'll refund the unused part of your plan.

Your QR code and web address

Your QR code points to your shop's Raay address (for example raay.co.in/s/your-shop). If your address is ever changed, the old one keeps redirecting to your page, so printed QR codes keep working. If Raay ever has to shut down, we'll give you at least 60 days' notice and a copy of your data.

Your responsibilities

• Keep your login email secure and the information on your page accurate and up to date.
• Only use names, logos, photos and links you have the right to use.
• Don't use Raay for anything illegal, misleading or harmful, including fake offers, impersonating another business, or collecting customers' personal data without their consent.
• Follow the rules of the services you link to. For example, Google doesn't allow offering rewards for reviews or asking only happy customers to review; Raay's review button sends every customer to Google's own form.
• Anything you put on your page (including your Wi-Fi password and UPI ID) is shown publicly to anyone who opens it.

Payments from your customers

"Pay with UPI" shows your own UPI details so customers can pay you directly in their UPI app. Raay is not a party to these payments: we don't receive, hold or confirm them, and we're not responsible for failed, wrong or disputed payments. Always check payments in your own UPI or bank app. UPI apps may block some payment methods for personal UPI IDs; a business (merchant) UPI ID works best.

Nearby discovery and sponsored listings

If you join nearby discovery, your page shows a few other Raay shops near you, and yours appears on theirs. Shops in your own category are never shown on your page. Sponsored listings are always labelled "Sponsored". You can turn discovery off at any time.

Our content and your content

Your shop's content stays yours; you let us display it on your page and in your print files to run the service. Raay's name, logo, designs and software belong to Raay.

Availability

We work hard to keep Raay fast and available, but we can't promise it will never be interrupted (for example during maintenance or problems with our hosting providers). We may improve or change features over time.

Suspension and ending

You can stop using Raay at any time and ask us to delete your account. We may suspend or remove a page that breaks these terms or the law, usually after warning you first unless the problem is serious.

Limitation of liability

Raay is provided "as is". To the extent the law allows, we aren't liable for indirect losses such as lost sales or profits, and our total liability to you is limited to the amount you paid Raay in the 12 months before the issue.

Changes to these terms

If we update these terms, we'll change the date above and tell shop owners about important changes by email before they apply. Continuing to use Raay after that means you accept the updated terms.

Law and disputes

These terms are governed by the laws of India. We'll always try to resolve problems by talking first; if that fails, the courts of Mumbai, Maharashtra will have jurisdiction.

Privacy

How we handle data is explained in our Privacy Policy.